Booking an Appointment
Consultations at Jurien Bay Medical Centre are by appointment.
Appointments can be made by:
- Calling our reception team on (08) 9688 7900
- Booking online through our online booking system
- Visiting the practice in person
If you require urgent medical attention, please advise our reception staff. Urgent cases will always be given priority, and every effort will be made to accommodate you on the day.
Standard & Long Appointments
We offer both standard and extended consultation appointments.
Please let reception know if you think you will need additional time with your doctor.
Longer appointments are recommended for:
- Multiple or complex health concerns
- Mental health consultations
- Care plans and health assessments
- Insurance or employment medicals
- Second opinions
- Procedures requiring additional consultation time
Booking the appropriate appointment allows your doctor sufficient time to address your healthcare needs.
Telehealth Appointments
Telehealth consultations may be available for suitable medical concerns and eligible patients.
Please contact our reception team to determine whether a telehealth appointment is appropriate for your circumstances.
Interpreter Services
Jurien Bay Medical Centre is committed to providing accessible and inclusive healthcare for all patients.
If you or a family member require assistance communicating with our team, including the use of a language interpreter or an Auslan (sign language) interpreter, please let us know when booking your appointment.
For Medicare-eligible patients, interpreter services can be arranged free of charge through the Translating and Interpreting Service (TIS National) or another appropriate interpreting service.
To ensure an interpreter is available for your appointment, we recommend advising reception at the time of booking.
Results Policy
Jurien Bay Medical Centre is committed to ensuring that all pathology, imaging and diagnostic test results are managed promptly, confidentially and in accordance with your doctor’s clinical assessment.
Receiving Your Results
To protect your privacy and ensure results are interpreted correctly:
- Test results are not routinely provided over the phone by reception staff.
- Results should be discussed with your doctor during a follow-up appointment.
- Reception staff are unable to interpret test results or provide clinical advice.
Following Up Your Results
Patients are encouraged to book a follow-up appointment to discuss the results of any tests or investigations requested by their doctor.
While the practice has systems in place to review incoming results and contact patients where clinically necessary, it remains the patient’s responsibility to follow up on their results unless advised otherwise by their doctor.
Urgent or Abnormal Results
If your doctor determines that your results require urgent medical attention, our team will make every reasonable effort to contact you as soon as possible to arrange appropriate follow-up care.
Privacy & Confidentiality
All test results are handled in accordance with the Privacy Act 1988 (Cth) and are treated with the highest level of confidentiality.
Cancellations & Missed Appointments
If you are unable to attend your appointment, please notify the practice as soon as possible, preferably with at least 2 hours’ notice.
Patients who fail to attend an appointment or cancel with less than 2 hours’ notice may incur a $70 non-attendance fee. This fee must be paid before future appointments can be booked.
After-Hours Care
If you or a family member becomes unwell outside our normal opening hours and require urgent medical advice for a non-emergency condition, Get Better Doctors provides after-hours telehealth consultations.
Get Better Doctors
Phone: 1800 238 837
For local nursing assistance, Jurien Bay Health Centre provides registered nursing care 24 hours a day, 7 days a week.
Jurien Bay Health Centre
Phone: (08) 9652 0200
For medical emergencies, call 000 immediately or attend your nearest emergency department.